Privacy Policy

Last updated: September 1, 2026

PchillThreadz respects your privacy and is committed to being transparent about how your personal information is collected, used, and shared.

PchillThreadz operates this website and online store, including the related products, features, content, and services (collectively, the "Services"). Our store is powered by Shopify, which provides the e-commerce platform we use to offer and sell our products.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit PchillThreadz, make a purchase, create an account, communicate with us, sign up for marketing, or otherwise use our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with PchillThreadz, we may collect or process the following categories of personal information:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Payment and transaction information, such as payment method, payment confirmation, transaction details, and information necessary to process your purchase. Payment information may be processed by Shopify and our payment providers.

• Account information, such as your username, password, preferences, and account settings, when applicable.

• Shopping activity, including products you view, add to your cart, purchase, return, exchange, or cancel.

• Communications, including information you provide when contacting PchillThreadz for customer support, order assistance, returns, or other inquiries.

• Device and technical information, such as your device type, browser, IP address, network connection, and other online identifiers.

• Website usage information, including information about how you interact with and navigate our website.

• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.

We may also create or receive inferences based on this information where permitted by applicable law.

How We Collect Personal Information

We may collect personal information:

• Directly from you, such as when you place an order, create an account, contact customer support, submit a review, or sign up for marketing.

• Automatically, when you visit or interact with our website, including through cookies and similar technologies.

• From service providers, such as Shopify, payment processors, shipping providers, analytics providers, and other companies that help us operate PchillThreadz.

• From advertising, marketing, or other business partners, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Our Services

We use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide tracking information

• Process returns, exchanges, and refunds

• Manage customer accounts

• Provide customer support

• Communicate about orders

• Display or manage product reviews

• Remember customer preferences

• Improve the shopping experience

• Recommend relevant products where applicable

Marketing & Advertising

Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to advertise PchillThreadz products.

This may include email marketing, personalized product recommendations, abandoned-cart communications, and advertisements based on your interactions with our website.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing does not prevent us from sending transactional communications about orders, payments, returns, shipping, account security, or customer-service requests.

Security & Fraud Prevention

We may use personal information to:

• Protect customer accounts

• Detect or prevent fraudulent transactions

• Investigate suspicious activity

• Protect our website and Services

• Prevent misuse of PchillThreadz

• Maintain a safe shopping and payment experience

If you create an account, you are responsible for keeping your login credentials confidential.

Customer Communication

We use personal information to respond to questions, provide customer support, resolve problems, and communicate with you about your relationship with PchillThreadz.

Legal & Business Requirements

We may process personal information when necessary to comply with applicable laws, legal obligations, valid government requests, court orders, legal proceedings, or to enforce our policies and protect our legal rights.

How We Share Personal Information

We may share personal information with third parties when reasonably necessary to operate PchillThreadz and provide our Services.

These parties may include:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Customer-service providers

• Analytics providers

• Cloud and technology providers

• Marketing and advertising providers

• Professional advisers

• Other service providers that support our business

We may also disclose information:

• When you request or authorize us to do so

• To fulfill or deliver your order

• In connection with social media or other third-party integrations you choose to use

• To comply with applicable laws or valid legal requests

• To investigate fraud, security issues, or violations of our policies

• To protect PchillThreadz, our customers, or others

• In connection with a merger, acquisition, financing, restructuring, bankruptcy, sale, or other business transaction

Third parties may process your information according to their own privacy policies and applicable laws.

Shopify

PchillThreadz is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store to provide and improve its e-commerce services.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your country of residence.

Shopify may also process information about your interactions with PchillThreadz and other Shopify merchants in connection with certain Shopify features and services.

For information about Shopify's privacy practices and your rights regarding information processed by Shopify, please review Shopify's applicable consumer privacy information and privacy portal.

Cookies & Similar Technologies

PchillThreadz, Shopify, and certain service providers may use cookies, pixels, tags, and similar technologies to operate our website and understand how visitors interact with it.

These technologies may be used to:

• Keep the website functioning properly

• Remember preferences

• Maintain shopping-cart functionality

• Understand website traffic and performance

• Improve our Services

• Measure marketing effectiveness

• Provide relevant advertising where permitted

Depending on where you live, you may have the right to control certain uses of cookies or personal information through our website's privacy settings or other available privacy controls.

Targeted Advertising & Privacy Choices

Depending on your location, applicable privacy laws may give you the right to opt out of certain uses of personal information for targeted advertising or activities legally defined as the "sale" or "sharing" of personal information.

Where applicable, you can exercise these choices through the privacy options made available on the PchillThreadz website.

Where required by applicable law, we may also recognize supported browser-based privacy preference signals, such as Global Privacy Control.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, applications, or other online services.

PchillThreadz does not control these third parties and is not responsible for their privacy, security, content, or practices.

We encourage you to review the privacy policies of third-party websites or services before providing them with personal information.

Children's Privacy

PchillThreadz is not intended for children to independently provide personal information where doing so would violate applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so that we can review the situation and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined by applicable privacy laws, personal information of individuals under 16 where prohibited by law.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information.

However, no online service, electronic transmission, or data-storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute or perfect security.

Please avoid sending sensitive payment information, passwords, or other highly confidential information to us through unsecured communication channels such as ordinary email.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The amount of time information is retained may depend on factors including:

• Maintaining your customer account

• Processing and documenting transactions

• Providing customer service

• Processing returns or refunds

• Preventing fraud

• Resolving disputes

• Meeting accounting, tax, or legal obligations

• Enforcing our agreements and policies

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

Right to Access or Know

You may have the right to request information about the personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Right to Opt Out

Depending on your location, you may have the right to opt out of certain uses of personal information for targeted advertising or activities legally considered a sale or sharing of personal information.

Marketing Preferences

You can unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.

We may continue sending necessary non-promotional communications regarding your orders, account, shipping, returns, or customer-service requests.

European Economic Area & United Kingdom

If you reside in the European Economic Area or United Kingdom, applicable law may provide additional privacy rights.

Depending on the circumstances, these may include rights to:

• Access personal information

• Correct inaccurate information

• Request deletion

• Restrict certain processing

• Object to certain processing

• Receive certain information in a portable format

• Withdraw consent where processing is based on consent

Withdrawing consent does not affect processing that lawfully occurred before the withdrawal.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through options provided on our website or by contacting us using the information below.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf. We may require appropriate proof of authorization and identity verification.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

International Data Transfers

PchillThreadz, Shopify, and our service providers may process or store personal information in countries other than the country where you live.

Where required by applicable law, appropriate safeguards or recognized legal transfer mechanisms may be used for international transfers of personal information.

For transfers from the European Economic Area or United Kingdom where applicable, these safeguards may include approved Standard Contractual Clauses or other legally recognized transfer mechanisms.

Complaints

If you have concerns about how PchillThreadz handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to contact or file a complaint with an applicable privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services, technologies, or applicable legal requirements.

When we update this Privacy Policy, we will update the "Last updated" date at the top of this page and provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

PchillThreadz

Email: PchillThreadz@gmail.com
Phone: +1 (680) 333-1505

For purposes of applicable data-protection laws, PchillThreadz is the controller of personal information where PchillThreadz determines the purposes and means of processing that information.