Shipping Policy

Thank you for shopping with PchillThreadz. We want your order to arrive as smoothly as possible, so below is everything you need to know about processing, shipping, tracking, and delivery.

Order Processing

All orders are typically processed within 1-2 business days.

Business days do not include weekends or holidays.

During high-volume periods, product launches, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.

Please note that processing time is separate from shipping transit time.

U.S. Shipping

We ship throughout the United States.

Shipping costs are calculated and displayed at checkout.

Free Shipping

Orders of $60 or more qualify for free shipping within the United States unless otherwise stated during a promotion.

Because most PchillThreadz tees are priced individually, purchasing two or more tees may qualify your order for free shipping depending on your order total.

Estimated Delivery Time

After your order has been processed and shipped, estimated U.S. delivery is typically:

5-7 business days

This is an estimate and does not include the initial 1–2 business day processing period.

Most orders should therefore arrive within approximately 6-9 business days from the date the order is placed, although delays can occasionally occur.

Delivery times may be affected by:

• Carrier delays

• Severe weather

• Holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Other circumstances outside of our control

If we become aware of a significant issue affecting your shipment, we will do our best to keep you informed.

Shipment Confirmation & Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after the shipping carrier receives your package.

You can use the tracking information provided in your shipment confirmation email to follow the status of your delivery.

Incorrect Shipping Addresses

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or has already been shipped.

PchillThreadz is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses provided at checkout.

Lost, Delayed or Missing Packages

If your tracking information shows unusual delays or your package has not arrived within the expected delivery window, please contact us so we can help you review the shipment.

If tracking shows that a package was delivered but you cannot locate it, we recommend:

• Checking around your delivery location

• Checking with household members or neighbors

• Confirming the shipping address on your order

• Contacting the shipping carrier

If you still cannot locate the package, contact us at PchillThreadz@gmail.com and we will do our best to assist you.

Damaged Packages or Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at PchillThreadz@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging when possible

Please keep all original packaging and damaged items until the issue has been reviewed.

We will evaluate the situation and work with you to make it right.

International Shipping

PchillThreadz ships internationally to supported destinations.

International shipping rates are calculated and displayed at checkout.

Estimated international delivery is generally:

10-30 business days after shipment

International delivery times can vary significantly depending on destination, customs processing, local postal services, and other factors outside of our control.

Customers are responsible for providing accurate shipping information for international orders.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping charge paid to PchillThreadz.

Customs processing may also cause additional delivery delays.

Returns

We offer a 30-day return policy for eligible items.

For complete information about returns, exchanges, damaged items, and refunds, please review our Return & Refund Policy.

Contact Us

If you have questions about your shipment, tracking information, delivery, or shipping policy, contact us at:

PchillThreadz@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.